Company
We're here when you need us.
Real people, reachable channels, and an honest answer about how long a reply will take.
Support is not an afterthought at ENARA; it is part of the product. Whichever channel you use, your message reaches a specialist rather than a queue of scripts, and if the answer requires a compliance, payments, or trading desk review, we will tell you that instead of guessing. Below are the ways to reach us and what to expect once you do.
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Ways to reach a person
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Questions answered here
Channels
Three ways to reach a specialist.
info@enara.com, best for account questions, documents, and anything that benefits from a written record.
Live chat
In-account chat for quick questions during trading hours, routed to the same specialists who answer email.
Phone
[Number to be confirmed], for urgent account matters where a conversation is faster than a thread.
Phone number, live chat availability, and published support hours will be confirmed before accounts open.
What to expect
Response times, stated plainly.
These are our service intentions rather than guarantees. Where a case needs review by another desk, we will tell you at the first reply rather than at the end.
- General questions
- Answered on the same business day wherever possible. [Target response time to be confirmed.]
- Account & verification
- Reviewed in order of receipt. If a document needs re-submission, we say exactly which one and why.
- Payments & withdrawals
- Tracked from request to settlement, with the status and the reason for any hold stated openly.
- Trading & platform issues
- Escalated immediately when an order or execution is involved, with the relevant records reviewed before we reply.
- Language
- Support is offered in English and Arabic, by specialists working in both.
- Outside hours
- Messages received outside published support hours are queued and answered when the desk reopens.
Prefer a form?
Send us the detail and we will come back to you.
The contact form on our homepage reaches the same team. Include your account reference if you have one, and the specifics of what you were doing when the issue occurred, it usually removes an entire round of questions.
Questions
Answered plainly.
[Support hours to be confirmed.] Our intention is to cover the full trading week across the sessions our clients trade, with messages received outside those hours answered at the next opening.
Yes. Email and, once live, chat and phone support are offered in both English and Arabic by specialists working in each language.
We aim to answer general questions the same business day. Cases requiring compliance or payments review take longer, and we tell you that in the first reply rather than leaving you waiting.
No. Our team cannot place, modify, or close positions on your behalf, and cannot advise you on what to trade. They can explain how an order type or platform function works.
Your account reference, what you were trying to do, what happened instead, and the approximate time it occurred. For platform issues, a screenshot showing the full window, including any error text, usually removes an entire round of questions.
Reply to the existing thread and ask for it to be escalated; the case history travels with it. Formal complaints follow the procedure set out in our terms, which specifies how a complaint is acknowledged, investigated, and answered.
Ask us anything about your account.
Email info@enara.com, or send the detail through the contact form and we will route it to the right desk.